Sr. Technical Support Engineer

Roles and Responsibilities

• Technical Leadership:
  • Provide mentorship and guidance to teammates through coaching.
  • Lead technical operations in mission-critical hosting infrastructure environments.
• Server Management:
  • Manage, configure, and maintain both physical and virtualized servers (Linux and Windows).
  • Install, configure, and manage operating systems and essential services.
• Cloud and Virtualization Expertise:
  • Work with cloud platforms like AWS and Azure and virtualization tools such as XEN and Hyper-V.
• Network and Tools Management:
  • Handle tools like cPanel/WHM, Plesk, routers, and switches.
  • Ensure smooth operations of DNS, email servers, Apache, MySQL, IIS, and MSSQL.
• Protocol and Communication Management:
  • Expertise in protocols such as SMTP, IMAP, POP3, HTTP, DNS, FTP, and SSH.
• Problem Analysis and Resolution:
  • Analyze and resolve technical issues promptly.
  • Audit support tickets and ensure timely issue resolution.
• Scripting and Automation:
  • Familiarity with scripting languages to automate and streamline processes.
• Collaboration and Communication:
  • Communicate effectively with team members and clients to resolve issues.
  • Maintain strong analytical skills to troubleshoot and solve technical challenges.
• People Management:
  • Foster collaboration and manage team performance to ensure high-quality service delivery.